Privacy policy
What we collect when you use syncafy.com, why, who else sees it, and how to get it changed or deleted.
Last updated November 7, 2026
Who we are
Syncafy Inc. ("Syncafy", "we") runs syncafy.com. We were founded in Winnipeg, Manitoba, and have offices in British Columbia, Ontario and elsewhere in Canada. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the privacy laws of the provinces and states our visitors live in. Questions or requests about your information go to support@syncafy.com. That inbox is our privacy contact.
What we collect
| When you | We get |
|---|---|
| Send the contact form | Your name, email, company, industry and message. |
| Take the bottleneck quiz | Your answers (industry, team size, revenue range, where work piles up, how you use AI), name, email and company. |
| Book a call | Your name, email, time zone, the time you picked and any notes. |
| Email or call us | Whatever you send or tell us, and your email address or phone number. |
| Browse the site, if you allow analytics | Pages you view, buttons you press, the site that sent you, your browser and device, and a rough location from your IP address. Collected by analytics cookies (below). |
We don't ask for payment details, government ID or health information on this site. Please don't send them in a message.
Why we use it
- To reply to you, run the call you booked, and prepare for it.
- To follow up about the request you sent us, such as your quiz results or a quote.
- If you allow analytics, to see which pages and ads bring people in and where the site loses them, so we can improve it.
- To keep the site and its forms safe from spam and abuse.
We only use your information for these purposes, or for a new one we tell you about and get your consent for first.
Cookies and analytics
Analytics cookies only load if you press Allow in the cookie bar or turn analytics on below. Without them the site works the same. We don't sell what they collect.
| Name | From | What it does |
|---|---|---|
_ga, _ga_* | Google Analytics | Counts visits and tells new visitors from returning ones. Kept up to 2 years. |
_gcl_au | Google Ads | Tells us when someone who clicked one of our ads books a call. Kept 90 days. |
ph_* | PostHog | Records which pages and buttons are used, and links them to your email once you send a form or book a call. Kept 1 year. |
syncafy-analytics | Syncafy | Remembers whether you allowed analytics, so the cookie bar doesn't come back. |
booking.* | Syncafy | Remembers your time zone and 12 or 24 hour clock in the booking window. |
Analytics is off on this browser.
If your browser sends a Global Privacy Control or Do Not Track signal, we treat it as a no: you won't see the cookie bar and we never load Google Analytics or PostHog. You can also block or delete cookies in your browser settings, or install Google's opt-out add-on.
Who else sees it
We don't sell or rent your personal information. We use these service providers to run the site, and they may only use your information to provide their service to us:
| Provider | Used for | Where |
|---|---|---|
| Vercel | Hosting the site | United States |
| Amazon Web Services (SES) | Sending form messages and confirmations | United States |
| Convex | Storing quiz answers | United States |
| Cal.com | Booking calls and sending invites | United States |
| Google (Analytics, Ads, Workspace) | Site analytics, ad measurement and our email | United States |
| PostHog | Site analytics | United States |
Because these providers store data in the United States, your information may be accessed by courts, law enforcement and national security authorities there under US law. We may also disclose information if the law requires it, or to a buyer if Syncafy is ever sold, under the same promises as this policy.
How long we keep it
Messages, quiz answers and booking details are kept for up to 2 years after we last hear from you, then deleted, unless you become a client. Client records are kept as long as our agreement and tax law require. Analytics data is kept for up to 14 months in Google Analytics and up to 1 year in PostHog.
Emails from us
When you send a form, quiz or booking, we email you a confirmation and may follow up about that request. We only send other news or offers if you've asked for them or Canada's Anti-Spam Legislation (CASL) allows it, and every one has an unsubscribe link. Reply "unsubscribe" to any email from us and we'll stop.
Your choices and rights
You can ask us to show you the information we hold about you, correct it, delete it, or stop using it for follow-ups. Email support@syncafy.com or call +1 (431) 877-2210. We'll confirm who you are, then answer within 30 days. If you're not happy with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or the privacy regulator where you live.
Keeping it safe
Only the people at Syncafy who need your information can see it, and we use providers that encrypt data in transit and at rest. No system is perfectly secure, so if a breach puts you at real risk of harm, we'll tell you and the Privacy Commissioner as the law requires.
Children
This site is for businesses. It isn't meant for anyone under 16, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update the date at the top. If a change affects how we use information you already gave us, we'll ask for your consent first.