Winnipeg Planet answers every repair request without living in the inbox.

The problem

Winnipeg Planet Computer & Technology gets sent out to repair computers. New jobs come in by email. Every one needs a quick reply, a time that works, and a tech who knows it's theirs.

On a busy day the inbox wins. Replies go out late, a customer waits, and someone has to piece the schedule back together at night.

Late replies cost jobs. A Harvard Business Review study of 2,241 US companies found that firms answering within an hour were nearly seven times as likely to reach a real conversation as firms that waited even one hour longer. In a Harris Poll, half of consumers said they won't wait more than six hours for a small business to reply.

What we built

• AI reads every new email and replies right away with next steps.
• It books the job into the schedule at a time that works.
• It tells each tech what's next and follows up on anything still open.
• Anything unusual goes to a person instead of getting a canned answer.

What changed

Customers hear back right away. Techs know which jobs are theirs. The owner checks on the work instead of chasing it.

Sitting on a pile like this?

Walk us through it on a free 30-minute call. You'll leave knowing what can be automated, even if you never hire us.